Facebook does it, yet again!
We’ve tried to be patient about this situation and it seems like everything we do puts us back into the same position, i.e. Banned/Disabled. This is now the 3rd application that has been banned by Facebook which comes as a total surprise to us after the 4 years our application has been on their platform with over 50K users and now they suddenly have a problem with the app. We got no warning “what-so-ever” and now they are telling us we cannot get back our application; That is just not right nor is it by any means “fair”.
After appealing that decision, they’ve notified us that we’ll have to create a new application which follows their “guidelines” (to which they pointed out the section in their policy to pay attention to) and use that app instead. Ok, so we created a new application, next day, that too disappeared. We then completely upgraded our site (with much more limited Facebook functionality) and created a new application, this morning as I woke up to check on the app, it is no longer there. This is very frustrating to say the least, and our users are getting very annoyed “at us” for something we have no control of.
I’ve appealed the last decision, now we have to wait and see what is their response. I’m tired of all this back and forth, and I hope we can find a solution for this once and for all!
Personally, I don’t think that it is fair we are put at their mercy because we want to connect to their platform, we’re not begging to use their platform so if that is the case…as big as they maybe, I’m not going to continue to use their platform until we’re treated with a little more respect. Our app is no where near as “spammy” as other apps out there, the most our app does is allow users to save pictures to or import their pictures from Facebook, THATS IT. So if they have a problem with that, then we will not be taken advantage of because we’re a small web company!
Would this happen to Google or Microsoft?
Will keep you guys posts!